When Manheim’s Group Commercial Director, Nigel Myers, contacted us about a small dent he’d picked up, it certainly wasn’t what we expected to see at his front door!

Pictured is Nigel’s pride and joy, a classic Bentley which had acquired a small dent on the aluminium bonnet. Luckily access was easy and three cups of tea later the job was done.

Company boss Dan Besau recently added to the fleet with this Mercedes Vito (used for carrying larger pneumatic tooling) but then went on holiday.

The lads got in touch with Ian at Line Sign in Shipley (who do all our van sign writing) and had the van specially signed up as the Dan team (see photo)!

This time we have chosen a VW Tiguan for use by families and, again, we asked our friends at the tried and trusted JCT600 to supply the vehicle.

Pictured are Andy and Paul From JCT600 VW in Wakefield handing over the car.  This will be our 8th this year – perhaps an invite to the JCT600 Christmas Party is in order?

Ian repairing a dent in a bonnet

Held at Tatton Park in Cheshire, Ian and Phil from DentRepairs spent the day doing expert PDR repairs.

Thanks to everyone who came to talk to us, we enjoyed seeing so many BMWs and repairing many of them.

If you are interested in us attending one of your car events in order to do volume repairs, please contact us.

“I would like to leave some feedback for Ian who completed a job for me on Monday.

First telephone contact was polite, concise and understanding.

The appointment was organised to suit and a call was received before arrival – nice touch.

Ian was well presented and above all a  nice chap who wore a smile. The van looked great and all added to a great first impression.

Now to the work required.  I had previously tried to explain the 2 dents on my car. Ian quickly assessed the areas and after agreeing costs began work.

I was simply amazed at the removal of both dents, especially as one was tricky – absolutely brilliant.

I would always seek to promote this company and give credit to Ian for his huge part in that, his follow up advice was also greatly appreciated.

Thank you for making my day / week!!”

Neil Menzies

Accordingly, we have awarded Ian our Employee of the month award:

Managing Director Dan Besau commented “It’s always good to get some recognition for our good service.  Ian is our most experienced employee – I trained him myself so you could say I taught him everything I know!”.

Andy Shackleton from JCT600 handing over the car.

DentRepairs was the first dent removal company to offer courtesy cars.  Whilst most repairs can be carried out quickly and easily on the owner’s driveway, some cars are so badly damaged that more time is required.

This week, to make our offering more attractive DentRepairs have acquired a Golf GTI to put on our fleet to offer to customers.

The car was supplied by Andy Shackleton of JCT600 VW whose garage is a regular customer.

Managing Director Dan Besau said “The provision of a courtesy car is just one of many things that make us stand out from the competition, we are all about good service and keeping our customers happy.  It was a pleasure to acquire the vehicle from JCT600, with whom we have a long standing relationship.”

Four new vans at the VW York garage

DentRepairs are pleased to announce that we have recently taken delivery of a new fleet of VW Caddy vans.  These vehicles are on the road now so please look out for them as you travel around Yorkshire.

The purchase of the vans cements a 15 year relationship between ourselves and JCT600 – we repair dents throughout their dealership network and so when we decided to refresh the fleet it seemed rude not to reciprocate!

DentRepairs boss Dan Besau commented “Just like us, JCT offer a great service at a great price – it was a pleasure to give them back some of the money that they have spent with us over the years.”

Read more about this story on the JCT600 website.

We are always keen to get feedback from our customers on our service – without it we can’t improve.

It’s a while since we last surveyed our customers so for the last few weeks we have been pushing to get feedback from everyone.

Like everyone else in the motor industry we are extremely modest, but we thought we’d share with you some of the comments:

“Simply the best, great service” T Milner

“A fantastic service very impressed with the work” L Ellison

“Thanks to Ian at DentRepairs for the quality of workmanship you constantly provide us.” Seddon Atkins

“Very professional people to deal with. Got my car done in next to no time – even got a dent out of my fridge at the same time! Thanks again will use you more in the future” A Robbins

“Very professional and reliable. Highly recommended and well worth it!!”

“Phil from Dentrepairs is very good and efficient, I would recommend you use them.” D Russell, Harrogate

“What a great service and company” Joe Tordoff, JCT600

DentRepairs boss Dan Besau commented “It’s always great to get positive feedback, but we aren’t resting on our laurels – we continue to work hard to improve our service and the customer experience.”

We are looking for an experienced PDR technician to join our growing team.  It could be you!

If you’re currently working for one of our competitors or stuck in an unsupportive franchise then we can probably offer you a better deal.

Our Managing Director, Dan Besau, explains “We are Yorkshire’s largest dent removal company – we have an enviable list of trade customers, an army of satisfied private customers who recommend us and we have contracts with vehicle insurers.  This gives us a constant pipeline of regular work and at the moment we are struggling to keep up with demand.  We’re looking for an experienced technician – someone who can get to work right away.”

Read more details here

DentRepairs owner Dan Besau commented “Aside from referrals, the internet is our number one source of new business so it’s important for us to keep the site looking as good as it can. We have worked hard for several months trying out different designs/concepts before settling on this one and we hope that our customers love it as much as they do our dent repairs.”